Daily Archives: July 25, 2018

Reporting tool to capture video conferencing issues experienced during client court hearings.

In response to the 2017 CPCS/Suffolk University survey regarding trial court video conferencing (VC), the Trial Court has established a Working Group to address various issues associated with VC.  Technological malfunctions are one focus for the Working Group.

CPCS’s representatives on the Working Group seek to gather data so the Working Group can identify specific courts and correctional institutions that tend to experience malfunctions. This data will allow CPCS to work with the courts to remediate malfunctions.

We ask anyone witnessing a VC malfunction, or issue related to video conferencing, during a client hearing to report the malfunction at https://bit.ly/2JRdePu . Continue reading